Information Technology Infrastructure Library or ITIL is a framework for organizations on how IT can be implemented in a way that will promote effectiveness and efficiency in the business. The Theme Parks and Resorts of Walt Disney Company’s move to ITIL is good strategy. Since its implementation the company has improved its system and become more efficient. Disney’s TP&R is capable of attracting many guests and is popular worldwide. Most people even go abroad just to visit Disney’s Theme Parks. Hence, it is important for the company that they set up a reliable backbone to ensure the everyday operation runs smoothly and gives a total experience to visiting guests. This is where ITIL comes into play, it sets the standard of how IT should run in the company in order to maximize its potential.
When the company achieves effectiveness and efficiency in their operations, everything will follow. Since the system is already in place for Disney’s TP&A they can focus more on the thinking creatively on how they can better improve their guests experience in the parks. ITIL also helps the company in a way that it guarantees the company that their process is within the best practices in the industry.
I appreciate the way the head of the IT implemented the change in the process in the organization considering the large number of employees of the company. He picked champions to lead the implementation, who are not only technically knowledgeable but also has the capacity to influence others. This way, changes can be implemented easily and responsible persons are available to answer queries. They could also readily address issues regarding employees’ or casts’ resistance to change. They also exerted effort in educating employees on how the system works. This is important because it is the company who should run the system for themselves, every employee affected must have at least the basic knowledge in order to fully understand the system’s role in the company.
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